John McNamara is the Assistant Director of Consumer Lending, Reporting, and Collections Markets in the Research, Markets and Regulations division of the Bureau of Consumer Financial Protection. He manages a team of subject matter experts and analysts covering the student, auto, small dollar, marketplace, and installment lending markets, as well as credit reporting and debt collection.
Prior to joining the BCFP, John was Chief Marketing Officer for LiveVox, a leading provider of cloud contact center solutions, and director/co-founder of Fidelis Recovery Solutions, Inc., a debt collector. He has over 30 years of experience in the accounts receivable management (ARM) and call/contact center industries, in addition to all phases of collections, recovery and call center operations with deep focus on technology, process improvement and compliance management systems and four years of experience as a federal consumer financial protection regulator.
John also served as COO for Asset Management Outsourcing, Inc., SVP of Banking and Retail Operations for First Data Corporation’s ARM unit, Nationwide Credit/ACB, and VP of Operations for United Recovery Systems, LP.